Trauma Informed Cleaning: Why Sensitivity Matters in Property Management

When a property becomes the site of trauma, whether through sudden death, violence, or crisis, cleaning is never just about hygiene. It is about restoring dignity, protecting emotional safety, and ensuring that no one involved is retraumatised in the process.

At Fitz2Kleen, we have spent over 17 years responding to the most sensitive cleaning scenarios across Coventry and the West Midlands. We know that behind every biohazard scene is a human story. And we treat it with the care it deserves.

What Is Trauma Informed Cleaning?

Trauma informed cleaning is more than wearing PPE and following protocols. It is a mindset. A way of working that:

• Respects the emotional impact of the scene
• Avoids judgment or sensationalism
• Communicates clearly and compassionately
• Prioritises discretion and psychological safety
• Restores the space without erasing its story

Whether we are cleaning after a death, supporting a hoarder clearance, or responding to a crisis, our team is trained to move gently, professionally, and with deep respect.

Why Housing Providers Need Trauma Informed Partners

Housing associations and property managers often face situations that go far beyond routine maintenance. When trauma occurs in a tenancy, the response must be swift but also sensitive.

Without the right cleaning partner, you risk:

• Retraumatising tenants or families
• Breaching confidentiality
• Mishandling biohazards or legal compliance
• Damaging your organisation’s reputation

Fitz2Kleen offers housing teams peace of mind. We are fully insured, compliant with biohazard regulations, and trained in trauma informed practice. We clean with compassion, not just chemicals.

What to Expect When You Call Us

✅ Rapid response across Coventry and the West Midlands
✅ Clear communication with no jargon and no judgment
✅ Discreet service with unmarked vehicles available
✅ Full documentation for compliance and safeguarding
✅ Follow up support if needed

We work alongside housing officers, care teams, and local authorities to ensure every property is restored safely and every person involved is treated with dignity.

Need Support?

If you are managing a property affected by trauma, hoarding, or biohazard risk, we are here to help.

• info@fitz2kleen.co.uk
• 02476 267190
• Specialising in sensitive hoarding cleanup and decluttering services

Trauma Informed Cleaning FAQ